1. Introduction
Welcome to ICT-Centre.co.uk (the "Website"). By accessing or using our Website and services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Services.

 

2. Service Description
ICT Centre provides a range of digital solutions, including but not limited to web design, mobile app development, brand marketing, graphic design, and database management. Detailed descriptions of these services are available on our Website. We strive to deliver Services as described; however, we reserve the right to make modifications as necessary.

 

3. User Obligations

    As a user of our Services, you agree to:

 

• Provide accurate and current information when requested.
• Use our Services for lawful purposes only.
• Not engage in any activities that could harm or impair the functionality of our Website or Services.
• Respect the intellectual property rights of ICT Centre and other third parties.

 

 

4. Payment Terms
All payments for Services must be made in accordance with the pricing and payment terms specified on our Website or as agreed in a separate contract. Payment is required upfront unless otherwise stated. We accept various forms of payment, including credit cards and bank transfers. Refunds are subject to our Refund Policy, which is detailed on our Website.

 

5. Confidentiality and Data Protection
We take your privacy seriously and are committed to protecting your personal data. Any information provided to us is handled in accordance with our Privacy Policy, which complies with relevant data protection laws, including the General Data Protection Regulation (GDPR). We will not disclose your information to third parties without your consent, except as required by law.

 

6. Limitation of Liability
To the maximum extent permitted by law, ICT Centre shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our Services, even if we have been advised of the possibility of such damages. Our total liability in any matter arising out of or related to these Terms is limited to the amount you paid for the Service that gave rise to the liability.

 

7. Termination
Either party may terminate the Services at any time by providing written notice. Upon termination, all outstanding payments must be settled immediately. ICT Center reserves the right to terminate Services without notice if you breach these Terms or engage in unlawful activities.

 

8. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

 

9. Contact Information
For any questions or concerns regarding these Terms or our Services, please contact us at:

 

ICT Centre
Email: info@ict-centre.co.uk
Phone: 01902 710012
Address: Wolverhampton, UK

 

Refund Policy

 

1. Introduction

At ICT Centre, we are committed to providing high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which you may request a refund and how such requests will be handled.

 

2. Eligibility for Refunds

Refunds are only available under the following conditions:

Service Not Delivered: If we fail to deliver the service as agreed upon due to reasons within our control, you are eligible for a full refund.

Service Not as Described: If the delivered service does not match the description provided at the time of purchase, you may request a refund.

Cancellation by Us: If ICT Centre cancels a service for any reason, you will be eligible for a full refund unless cancellation was due to a breach of the Terms and Conditions by the user.

 

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of Mind: Refunds are not provided if you change your mind after the service has been initiated or delivered.

User Error: If the service was not delivered due to incorrect information or failure to provide necessary materials by the user.

Partial Service: Once a service has commenced and partial work has been delivered, a refund will only be considered for the incomplete portion of the service, and this is at our discretion.

 

4. Refund Process

To request a refund, please contact our support team at [customer_service@ict-centre.co.uk] within 14 days of the service delivery or the date of the issue. Provide your order details and the reason for the refund request. We aim to review and process all refund requests within 10 business days.

 

5. Refund Method

Approved refunds will be issued through the original payment method. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

 

6. Disputes

If you are unsatisfied with our decision regarding your refund request, you may escalate the matter by contacting our management team at [customer_service@ict-centre.co.uk]. We are committed to resolving disputes fairly and promptly.

 

7. Changes to the Refund Policy

ICT Centre reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically.